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Frequently asked questions

Popular questions

What are my choices for Internet speed?

Selecting the speed you need depends largely on how you use your internet. Do you stream television content? Are there gamers in your house? How many devices are connected at one time? Devices include your tablets, PCs, television and all the cell phones that are connected to the WiFi.

How many devices can I connect?

You can connect unlimited devices – but the internet speed coming into your house will determine how efficiently all those devices work for you. Each device draws on your total bandwidth. For example: if you have a 100 Mbps package, all of the devices connected to your WiFi will draw on that 100 Mbps. The more devices, the more split up the WiFi pie gets. Devices include your tablets, PCs, television and all the cell phones that are connected to the WiFi.

How do I test my Internet speed?

You can test your speed here: Understanding Your Internet Speed Test results: Mbps: Megabits per second. You need eight megabits per second to move a one megabyte file, i.e., bits move bytes. Higher Mbps means faster transfer of files like digital photos. Download Speed: This is the maximum amount of info (in megabytes) your computer can receive from the Internet in a given second. Faster download speeds ensure smooth video and game streaming. Upload Speed: The maximum amount of info (in megabytes) that your computer can send to the Internet in a given second. Upload files, like songs and movies faster!

Does Zona have data caps?

At Zona Wyyerd, we do not have data caps. That means you won’t have to monitor your data usage or pay an overage fee.

How is Fiber to the Home installed at my house?

Connecting your home to a next generation fiber optic network may be a slightly different installation process than you’ve experienced in the past. Below is a guide to help you understand what to expect.

  • Installation times vary depending on your home but typically take 2 – 4 hours.
  • A fiber connection does not use a modem; instead, an Optical Network Terminal (ONT) will be installed at your home.
  • The ONT may be installed inside your home near the structured wiring panel, or in a ground level room/home office.
  • The ONT might also be installed on the exterior of your home, typically near the electric service panel.
  • Our installation technician will talk with you about the option that works best for you and your home.
  • The ONT must be installed near a grounded power outlet. For outdoor installations, a power outlet may need to be installed by a licensed electrician.
  • Various models of the equipment are in use and may differ slightly from the images on this site.

Billing & Payment

Are there taxes and fees on phone lines?

Yes, state and federal taxes and fees are collected by Zona Wyyerd monthly and remitted to the proper agencies. Zona Wyyerd does not determine the charges. For more questions on taxes and user fees, please contact the Arizona Corporation Commission.

Can I get a paper statement?

Zona Wyyerd is a paperless statement company. If you prefer a paper statement please contact Customer Service 623-455-4555.

Can I pay my bill by phone?

Yes, if you call a customer service representative during business hours Monday - Friday, 8am - 5pm. (623) 455-4555

Can I pay my bill online?

Yes, you can pay your bill here.

Can I set up auto pay?

To begin enjoying the convenience of our online bill payment system, please use the following instructions to register: Go to zonawyyerd.com. Click on the “Pay My Bill” link in the upper right of the screen and then Pay Now. Select the “Not signed up yet? Click here to register option.” Enter your full 10-digit account number for your “User ID.” If you do not have your “Security Code”, please contact Zona Wyyerd Customer Service at 623-455-4555 After you register, you will be asked to create a username and password. You are now registered to use the online bill payment system.

Is there a tax on the Internet?

No. There is no tax on internet services. Our bills have no surprises or extra charges, also, we have no data caps.


Do I need a Modem?

At Zona Wyyerd, we do not use cable modems. You will only need a router.

Do I need a Router?

If you want to take advantage of WiFi in your home you will need a wireless router. We recommend you use Zona Wyyerd’s managed Wi-Fi service. The managed WiFi service provides you with peace of mind and lets Zona Wyyerd manage things for you – worry free! Our managed WiFi program provides you with a high grade router which we continually push security and software updates. We can access the router remotely for minor corrections or resets. If anything were to go wrong, including if the router falls off the shelf and stops working, we will repair or replace it at our cost. Click the link above for more information. ((links to managed wifi page)) If you have your own router or wish to purchase one, please make sure it is a router only. Router modem combos do not work with our fiber to the home service. If you are going to purchase a router, please be sure it is dual band router and is on the current Wi-Fi standard of 802.11ax also known as Wi-Fi 6. Our technicians will install the Zona Wyyerd router at no charge. Zona Wyyerd technicians can install your personal router for a fee. It is important to have a router that is current with technology. A majority of Internet issues reported by our customers arise from a router issue.

What is entailed in an indoor installation vs outdoor?

Indoor Installation:

  • Installations require a box to be mounted on the side of the home where your existing utilities are located.
  • Here the fiber is brought inside to one location within the home.
  • The fiber is then connected to an indoor unit which can be desk or wall mounted.
  • The Indoor unit will provide one hardwired connection.
Outdoor Installation:
  • Installations require a box to be mounted on the side of the home where your existing utility boxes are.
  • We will need an existing power source for our unit.
  • In some cases we can utilize a structured wiring panel.
  • A router can be used to distribute the internet connection to the entire home.

My Internet isn't working

At Zona Wyyerd, we strive to offer you the fastest and most reliable Internet connection. However, if you are having troubles, do not hesitate to call our help line: Zona Wyyerd 24 x 7 helpline: 623-455-4357 As a locally focused company, we will do everything within our means to get your Internet working as fast as possible. If you are experiencing trouble during our regular work hours, please call us at 623-455-4555. Many of our customers utilize a wireless router for WiFi connectivity. Oftentimes the first thing to do when troubleshooting is to check your router. Click here for router troubleshooting tips.

What is GIG?

Our service areas with fiber-to-the-home are equipped for Arizona’s first gigabit broadband network, powered by Zona Wyyerd. Zona Wyyerd’s fiber-to-the-home network offers Internet connection speeds up to one gigabit‑per‑second (1 Gbps, that’s equal to 1000 Mbps). What are the benefits of a gigabit Internet connection? Zona Wyyerd’s fiber-optic gigabit connection matches the fastest residential Internet service available in the United States. This means everything you do on the Internet can happen faster – you spend less time waiting on files and more time enjoying your Internet content. The gigabit connection also provides plenty of bandwidth for multiple users, so every member of your family can be enjoying all of their Internet connected devices without bogging down your network.

Why is my speed test slower than advertised speeds?

Possible Reasons:

  1. Upload and Download speeds recorded at speed test servers account only for file data passed between the PC and the server. They do not account for the overhead required to pass that file data. Overhead typically amounts to about 15% of the total, so if a customer has a 20Mb/s link, the download speed would optimally be 17Mb/s, a 10Mb/s link should yield about 8.5Mb/s.
  2. Each piece of the equipment in the link will have the effect of slowing the speed. This includes routers, switches, wireless access points, etc. All of these products process and buffer data as it passes through them, resulting in lower speeds. That’s basically why a speed test server in a distant city will report slower results than a local server. Home routers and switches will also slow the speed, but if working properly, should have little effect.
  3. The PC or laptop being used to test speed will also affect speed results. If the computer has a slow processor, limited memory, or has several processes running at the time of the speed test, results will be slower.If the Internet LED is not lit:
  4. Inside wire may have a poor connection, wire may be crimped, or compressed by a staple. There is also a slight possibility of radio frequency interference.
  5. Your actual speed may be affected by the capability and age of your devices, the software you are using, the server of the site you are visiting, and the overall volume of internet traffic at any given moment.
  6. Running speed tests over WiFi will produce lower speed results than over a hardline connection. You will get the most optimal speeds when your computer or other device is using a hardwired connection.


What calling features are available?

Commonly Requested Services

  • Voice Mail
  • Caller ID
  • Call Waiting with Caller ID
  • Call Forwarding
Other Service
  • Custom Ringing
  • Last Call Return
  • Speed Dial
  • 3-Way Conference Calling