Zona Wyyerd (“Zona”) is seeking an Operations Technician who will be responsible for configuring, installing and repairing FTTH GPON and DSL plant and equipment to meet quality standards and deliver an exceptional customer experience. Plant maintenance construction work is also part of the responsibilities of this position, as well as fiber splicing.
About Zona Wyyerd
Zona Wyyerd (“Zona”), a subsidiary of Wyyerd Group, is a fiber-to-the-premise internet and related services provider headquartered in Surprise, AZ and offering services across central Arizona. Put simply, Zona offers faster, more reliable and higher value internet with symmetrical speeds, no data caps, no contracts and no invoice surprises, and Zona backs it up with superior, local customer service. Zona offers a full suite of services for residences, businesses, enterprises, carriers and non-profit partners including government and education entities.
Zona, formerly known as Accipiter Communications, began in 1996, serving a 1,100 square mile area in Maricopa and Yavapai Counties. Following its acquisition by Wyyerd Group in July of 2019, Zona is now fully funded to pursue an aggressive expansion plan aimed at offering services extensively across central Arizona while strengthening our value and integrity commitments to all customers.
If you are interested in a fast-growing company with a collaborative team culture and a strong belief in treating customers like the friends and neighbors that they are, Zona may be just the right place for you. Visit zonawyyerd.com for more information.
About Wyyerd Group
Wyyerd Group, via its local operating entities, delivers fast, affordable, fiber-based internet access and related services, currently operating in four states and expanding both organically and inorganically. At Wyyerd, we believe that each community/region is unique and should be supported by an equally unique, locally-managed organization, led by a local team with full support from Wyyerd’s central team. Wyyerd’s vision is to become the cornerstone partner for internet connectivity, fiber and facilities interconnection, smart community enablement and sustainable development, one community at a time across the US and Southern Canada. Visit wyyerd.com for more information.
The Operations Technician is a vital part of the Zona Wyyerd team. This position takes on the face of Zona Wyyerd as the technician and the person in front of the customer. The technician will be efficient with their time at a customer’s home taking the time to perform quality work, educating the customer on the product and services provided, all while being conscious of the time it takes to do so.
-Ability to understand a fiber network
-Working computer knowledge of a Mac device
-Understanding of basic electricity
-Understanding and interpreting plant maps
-Telecommunications wiring color-code competency
-Program and troubleshoot wireless and networking equipment for each customer
-Understanding home networks
-Pulling fiber through conduit
-Basic fiber splicing
-Digging when needed for placement of drop cables
-Lift 50 lbs and have the ability to handle a tall extension ladder.
-Other duties as required
-Must have clean driving record
-Ability to pass drug test
-Understanding of ISP services
-Ability to work with others on all responsibilities
This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary