Policies & Disclaimers

Acceptable Use Policy

This Zona Communications Internet Acceptable Use Policy governs your use of Internet services (the “Service”) provided by Accipiter Communications, Inc., dba Zona Communications. It is made part of the Internet Service Agreement and you are required to abide by the rules set forth herein. If you do not agree with these rules, do not use the Service and notify Zona within 24 hours to terminate your account. If you violate any of these rules, Zona has the right to terminate your Service without notice. You may use the Service for any lawful purpose; however, the following is considered illegal or unacceptable and constitutes a violation of this policy. 1. Using the Service in any way that violates any local, state, national or international law, or any rules or regulations promulgated there under. 2. Using the Service to interfere with access to the Internet by other parties or disrupt the Internet or its users in any way. 3. Using the Service to harm, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, race, ethnicity, age, or disability. 4. Using the Service to transmit any material that threatens or encourages bodily harm or destruction of property that constitutes hate speech, or encourages conduct that would constitute a criminal offense. 5. Using the Service to harass, threaten, embarrass or cause distress, unwanted attention or discomfort upon another. 6. Using the Service to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters”, or to engage in any form of illegal lottery or gambling. 7. Adding, removing or modifying identifying network header information in an effort to deceive or mislead. 8. Using the Service to transmit any unsolicited commercial email or unsolicited bulk email. This includes activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email, whether or not that email is commercial in nature. 9. Using the Service to gain unauthorized access to any computer systems, or to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of computers connected to the Internet, electronic communications systems, or telecommunications systems, whether or not the intrusion results in the corruption or loss of data. 10. Using the Service to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of music or photographs from copyrighted sources, and the unauthorized transmittal of copyrighted software. 11. Using the Service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. 12. Using the Service to harm minors in anyway. 13. Using the Service to offer Internet services to any third party outside of the home or business establishment. This prohibition includes, but is not limited to, reselling Internet services and/or providing free WiFi “hot spot” services. Business customers may be granted limited authority to extend services to third parties only upon written permission. 14. Linking a home page to locations that violate any of the above rules. Zona does not actively monitor use of the Service under normal circumstances. Similarly, we do not exercise editorial control over material created or accessible through the Service. However, we have the right, to review content and may remove any materials that, in our discretion, is unacceptable or violates the terms of this policy or the Internet Service Agreement. Zona also has the right to suspend your account, discontinue your access to the Service, or to take other action, as we may deem necessary without prior notification. Zona reserves the right to revise, amend, or modify this Acceptable Use Policy, our Internet Service Agreement and our other policies at any time and in any manner. Any revision, amendment, or modification will be posted in accordance with the terms of the Internet Service Agreement.

Net Management Policy

Pursuant to the Federal Communications Commission’s Restoring Internet Freedom Declaratory Rules, Report and Order and Order, Accipiter Communications Inc. d/b/a Zona Communications (“Provider”) policies regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services. Network Management Practices In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of Provider’s customers. By engaging in reasonable and responsible network management, Provider uses its best efforts to deter its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards. Congestion Management It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users. For this reason, if Provider’s network nears a state of congestion, Provider will use congestion management practices to ensure all of Provider’s customers retain access to a “fair share” of bandwidth resources. When Provider’s network nears a state of congestion, the congestion management tools, practices and/or software employed by Provider will identify segments of the Provider network which have a predetermined, aggregated level of bandwidth usage. From there, the congestion management tools will ascertain which customer account in the identified network segment is using a disproportionate share of the bandwidth. The Internet traffic of the identified customer account may be temporarily managed until the period of network congestion passes. Customers whose Internet traffic is temporarily managed by Provider will still be able to do anything they want online, and many activities will be unaffected; however, These customers may experience slower downloads and uploads and Internet/website response times. The congestion management practices utilized by Provider are “protocol-agnostic” meaning that the network does not manage congestion based on the online activities, protocols or applications a customer uses. Rather, Provider’s congestion management practices focus only on the heaviest bandwidth users in real time. Application-Specific Behavior Provider does not make use of any application-specific network management practices. Provider does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. Device Attachment Rules In order for a device to be approved for use on the Provider’s network, the device must conform to publicly available industry standards and be non-harmful to Provider’s network. Security Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Provider uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Performance Characteristics Provider offers broadband Internet access service via fiber-to-the-home (FTTH) and digital subscriber line (DSL). The advertised speed of Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, and other Internet traffic. Based on internal testing, a customer with an adequately equipped broadband device should be able to regularly achieve at least 80% of the subscribed broadband rate at any time of the day or night. The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”). Provider does not offer any specialized services. Commercial Terms

  • Pricing: In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and à la carte alternatives. To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website (zona.flywheelsites.com), or call 623-455-4555 to speak with a customer service representative.
  • Early Termination Fees: If a customer previously entered into a service agreement with Provider for broadband Internet access service for a defined service term, and customer desires to terminate the service agreement prior to the expiration of that term, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement.
  • Usage-Based Fees: Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.
Privacy Policy Provider affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices. Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Provider may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet. Network traffic, activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes. Provider is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if Provider determines, in its sole discretion, that such a disclosure is necessary or required. Provider may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. Provider may also disclose this information in connection with the sale of our business. The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution. Contact Us If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at: Zona Communications Attn: Network Operations – Network Management Department 28620 N. El Mirage Rd., Suite 101, Peoria AZ 85383 Phone: 623-455-4500 Fax: 623-455-4545 customerservice@teamzona.com zona.flywheelsites.com Further, if you believe that Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC. http://esupport.fcc.gov/complaints.htm Additional Disclaimers The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users. Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Provider’s Acceptable Internet Use Policy/Subscriber Agreement.

Usage Tracking

Zona Wyyerd tracks user traffic patterns on our site. However, we do not correlate this information with data about individual users. Zona Wyyerd does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). Zona Wyyerd sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

2017 AUSF Notice

NOTICE OF PROPOSED AMENDMENTS TO THE ARIZONA UNIVERSAL SERVICE FUND & PROPOSED SURCHARGE INCREASE DOCKET NO. RT-00000H-97-0137 On January 13, 2017, the Arizona Corporation Commission ("Commission") issued Decision No. 75919 to begin the process of amending the Arizona Universal Service Fund ("AUSF") rules to facilitate the construction of broadband infrastructure in largely rural areas in Arizona. The Commission and the Arizona Department of Education are partnering to take advantage of a recent and limited Federal Communications Commission's ("FCC") E-rate program that would allow Arizona to obtain federal matching funds to bridge the broadband “connectivity gap” for Arizona’s rural schools and libraries that do not have adequate internet capabilities. In 2015, 37 percent of Arizona school districts lacked internet capabilities consistent with the FCC's standard of 100 kilobits per second (0.1 Mbps) per student. Over 63 percent of these districts were located in rural Arizona. Under the FCC's E-rate Modernization Orders, states are able to obtain, on a limited basis, additional benefits from the federal universal service E-rate program for schools and libraries if state matching funds for special construction broadband projects are provided. This program is of limited duration, and the Commission needs to take expedited action in order for schools and libraries in rural Arizona to start obtaining the benefits of this new program. It is anticipated that this new program under the AUSF will provide a one-time distribution to qualifying Arizona schools and libraries of approximately $8 million in the aggregate. Currently, Arizona customers contribute to the AUSF through a monthly surcharge included in the telephone bills received from the customers' service providers. The adoption of this new program would likely increase the AUSF surcharge on each customer’s monthly bill. It is currently estimated that each customer would see an increase of approximately $0.15 per month for approximately one year, if the additional surcharge is collected over a one-year time frame. The actual amount of the surcharge increase could be higher or lower than this estimate. If you have any questions concerning how amending the AUSF rules may affect your bill or have other questions about the AUSF rulemaking, you may contact your service provider at: Zona Communications 2238 W. Lone Cactus Drive, Suite 100 Phoenix, AZ 85027 623-455-4500 info@teamzona.com You may also call the Commission's Consumer Services Section, during regular business hours, at 602-542-4251 or 1-800-222-7000. Copies of all documents filed regarding the AUSF rulemaking are available during regular business hours from the Commission's Docket Control Center at 1200 West Washington Street, Phoenix, Arizona, and at any time on the Commission's website (www.azcc.gov) using the e-Docket function and Docket No. RT-00000H- 97-0137. Written public comments regarding the AUSF rulemaking may be submitted at any time by mailing a letter referencing Docket No. RT-00000H-97-0137 to Arizona Corporation Commission, Consumer Services Section, 1200 West Washington Street, Phoenix, AZ 85007, or by submitting comments on the Commission's website (www.azcc.gov) using the "Submit a Public Comment for a Utility" function. Interested persons may also provide oral comment when the Commission considers this matter at an upcoming Open Meeting. The Commission's Open Meeting dates, schedules, and agendas are available on its website. If you require assistance, you may contact the Consumer Services Section during regular business hours at the numbers listed above.

Non-Discrimination Notice

Zona Communications Incorporated is the recipient of Federal assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provided that no person in the United States on the basis of color, national origin, age, or handicap shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for coordinating this organization’s nondiscrimination compliance is Bernie Armstrong, Director of Network Operations. Any individual, or individuals, who feel(s) that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization (28620 N El Mirage Rd, Ste 101, Peoria AZ 85383); or write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington DC 20250-9410 or call (202) 720-5964; or the administrator, Rural Utilities Service, Washington, DC 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible. Zona is an equal opportunity provider and employer.

Zona Public Service Announcement

Zona Communications, the local telephone and high-speed internet service provider to parts of Surprise (Rancho Wells/Crozier area), Peoria (Vistancia), Buckeye (Festival Ranch), Wittmann (Whispering Ranch) and Morristown (Lake Pleasant and Castle Hot Springs area), Arizona, announces the following services and functionalities, at a minimum but not limited to the following, are available in these areas:

A voice grade service access telephone line that allows local usage to the greater Phoenix metro area with Touch Tone (“Dual Tone multi-frequency, or DTMF”) capability for single party service. Along with the service is the following:
Access to emergency services such as 911 and enhanced 911 service Access to operator services and access to long distance carriers (also known as access to interexchange service) Access to directory assistance Toll limitation for qualifying low-income consumers


Zona Wyyerd respects the intellectual property of others, and we ask visitors to the site to do the same. If you believe that your work has been used in a way that constitutes copyright infringement, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to the designated Copyright Agent of Zona Wyyerd:

  1. Identification of the copyrighted work(s) that you claim has been infringed;
  2. Identification of where the material that you claim to be infringing is located on the Site;
  3. A statement that you have a good faith belief that use of the disputed material is not authorized by the copyright owner, its agent, or the law;
  4. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of an exclusive copyright that is allegedly infringed or are authorized to act on the copyright owner’s behalf;
  5. Your address, telephone number, and e-mail address;
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
  7. Your physical or electronic signature.
Zona Wyyerd Attn Abuse Department 14273 W Grand Ave, Ste 102 Surprise AZ 85374 Tel: 623-455-4500 Fax: 623-455-4545 Email: abuse@zona.net

Application for Financing

Download application here

Battery Backup Disclosure

Backup Power for Home Phone Service during Power Outages A backup power supply (battery) is required for your digital voice service to be in service in the event of a power outage. A backup battery will allow regular corded land line phones to work during a power outage and to maintain the ability to connect to 911 emergency services. When a power outage occurs, you should ensure that you have one corded single-line touchtone phone connected directly to the Wi-Fi gateway or your in-home wiring (wall jack) and the gateway connected directly to the Battery Backup Unit. If you connect a cordless phone, it will not function without a separate battery backup, and not all cordless phones are so equipped. What Your Battery Can-and Can’t-Do for You A backup battery allows you to continue to use your home voice service during a power outage. Without a backup battery, you will not be able to make any calls, including emergency calls to 911. A backup battery does not provide power to any service other than voice. Home security systems, medical monitoring devices and other equipment will not run on a home phone backup battery. Purchase and Replacement Options Backup battery replacements are available for purchase directly from Zona Communications. If you have any questions on how to request and obtain a replacement unit as well as instruction on the installation of the replacement unit, please call (623) 455-4555. If you decide to purchase a backup battery, you can purchase one through many of your local retailers or on-line. Be sure to purchase the battery model that matches the type of modem that you have. Expected Backup Power Duration The battery backup is expected to last up to 24 hours in the event of a power outage depending upon battery age, usage, and environment. The estimated life expectancy for the battery is 2-4 years depending on power outage frequency and environment. Instructions for Proper Care and Use of Your Battery Please follow the instructions included with your battery for proper use, storage, and care. Batteries should be stored in locations under normal room temperatures. You should periodically remove and test your battery to verify both operation of the backup battery and its condition. The battery backup unit can be tested by unplugging it from the power outlet. If it is working correctly, the Optical Network Terminal will remain powered and regular corded land line phones will still work in the house. Make sure to plug the unit back in at the end of testing. Battery backup units will display a battery light when the battery needs replaced. Please refer to the battery backup unit’s instruction manual for details on the warning indicator lights and the battery replacement procedure. Zona Communications does not supply any warranty on the battery backup unit. Please contact our office at (623) 455-4555 if you have any questions regarding backup power.